Knowing the Customer 

When the lack of communication or the lack of ability to communicate is present, bad things can happen.  Flexibility can prevent this.

We cover centuries of analysis into the areas of interpersonal behaviors and guidelines.  From Plato to Dr. Phil, we focus on how to: 

• Be versatile 

• Effectively communicate

• Identify dominate personality traits

• Study personality styles

• Reference a “Personality Quadrant”

Simply put, this FREE module is about a learning process that can identify how the person you’re speaking to prefers to communicate.  

It is the underlying principal that: “Not everyone wants to be spoken to the same way” that makes this module so interesting. 

For example: 

If you have a customer that has very brief answers to your questions, seems a bit standoffish to your presentation.  This person is indicating that they prefer to control the conversation.  In this case you need to: 

·         Be clear, specific and to the point

·         Stick to business, not rapport

·         Agree with them, not a result

·         Know what you need to say

We offer dozens of examples of behavior modifications you should use based on the principle theory that none of your customers are truly alike 

This module gives you an advantage not just in sales but throughout all aspects of life where building relationships is key.  We also offer a simple self assessment to help you identify your own personal style.